Why Can't I Use Windows Hello?

Troubleshoot Problems with Windows Hello on Surface

There may be hardware driver updates that are available or pending a restart. Updating your Surface might fix issues youre having with Windows Hello . To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. Install any updates that you need.

How do I Fix Windows Hello Face not Working?

Step 1: Uninstall and reinstall the IR camera driver .
Step 2: Remove the Face Recognition and PIN signin settings.
Step 3: Clear the Trusted Platform Module TPM ...
Step 4: Add a PIN and set up Face Recognition.
Step 5: Perform a system reset.

How do I Get Windows Hello to Work?

Select Start > Settings > Accounts > Signin options .
Under Ways to sign in, youll see three choices to sign in with Windows Hello: Select Facial recognition Windows Hello to set up facial recognition signin with your PCs infrared camera or an external infrared camera.

How do I Fix Windows Isn't Hello Available on this Device?

Rightclick on Windows key and select Device Manager. Locate the Hello, webcam, and fingerprint drivers individually and rightclick on each of them. Select Remove driver software and wait for the removal to be finished. Repeat the removal with all Windows Hello related drivers and then reboot your PC.

Why Windows Hello Option is Currently Unavailable?

Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. The cause can range from a particular Windows update to an incorrectly configured Group policy. In my case, it was simply a misconfigured Group policy setting.

How do I Get Windows Hello Face to Work?

Open Settings and choose Accounts.
Click "Signin options" on the sidebar and scroll down to Windows Hello.
Click Get Started.
Enter your PIN.
Stare into the webcam while Windows Hello scans your face.

Why is Windows Hello Pin not Working?

If PIN is not working , that could be due to problems with your user account. Your user account might be corrupted and that can cause this problem to appear. To fix the issue, you need to convert your Microsoft account to a local account.

What to do if Windows Hello is not Working?

Check for updates and restart your Surface
Updating your Surface might fix issues youre having with Windows Hello. To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. Install any updates that you need.

How do I Fix Windows Hello Face Isn't Available on this Device?

Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.
Reset Facial Recognition and/or Fingerprint Options.

Why Can't I Set up Windows Hello Face?

If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. To fix that, try to update the corresponding drivers: Rightclick on Windows key and select Device Manager.